Home at Heart Pty Ltd recognises the importance of protecting the privacy and confidentiality of all personal, health, and organisational information handled in the course of providing in-home aged care services under the Support at Home Program.

This policy and procedure outlines how Home at Heart Pty Ltd collects, uses, stores, discloses, and protects personal information in accordance with:

·       The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

·       The Aged Care Act 2024

·       The Aged Care Quality and Safety Commission Act 2018

·       The Aged Care Quality Standards 2024, Standard 1: The Person and Their Information

This policy also fulfils Home at Heart Pty Ltd’s obligations under its APP Privacy Policy, which is publicly available on our company website.